Your Guaranteed Path to Service Success

As a loan officer assistant, processor, or underwriter, you not only make a lasting impression on your organization's customers, but can often are pivotal to production goals.

Which is why we offer best-in-class programming designed to not only strengthen your soft skills, but help you optiomize your time and workflow to achieve unprecedented results.

4
+ hours

With our in-house studio and production team, every module features high-quality video that designed to keep you engaged and motivated.

18
+ modules

Our library of content provides learners with the ability to search for the exact skill they’re looking to master.

30
+ questions

Designed to maximize retention, each module contains check-in questions to ensure learner understanding.

Our Commitment

Producing behavioral change that drives measurable results.

We are so confident in our program's capcity to change learners' behavior, we guarantee measurable results within 90-days of earning a Mortgage Champions® Certificate.

Dale's Signature

Dale Vermillion

Founder & CEO

Michael's Signature

Michael Brucato

COO

Jake's Signature

Jake Vermillion

CMO

Masterful Communication

Master customer-facing communication with proven tactics for delivering powerful value presentations, overcoming common objections, and revealing the underlying motivations driving your customers’ lending decisions.

Competitive Differentiation

Stand apart from your competititors by learning how to become an advocate for your borrowrs by understanding and attempting to meet their unique financial goals.

Maximum Efficiency

Learn how to manage pipelines and partnerships to maximize time spent serving customers and growing your book of business through lead and partnership development.

Holistic Success

Learn how to maintain a powerful balance between achieving new heights of personal and professional success through a rigid commitment to putting OthersFirst™.

Section I

Service

The Selling System starts by breaking down the pillars of modern origination success:

  • Introduction to customer service
  • Foundations of Excellent Customer Service
  • The Power of Teamwork
  • Establishing a Communication Process
  • Communication Skills
  • Communicating with Customers
  • Conflict Resolution
  • Handling Complaints
  • Eliminating Negativity
Section II

Organization

The Selling System starts by breaking down the pillars of modern origination success:

  • Goal Setting and Tracking
  • Time Mastering
  • Time Blocking
Section III

Personal Development

The Selling System starts by breaking down the pillars of modern origination success:

  • Goal Commitment
  • Achieving Life Balance
  • Taking Control of Your Life

A worldclass credential.

Proove your commitment to building authentic borrower relationships, delivering personalized loan options, and providing a best-in-class customer experience.